Frequently Asked Questions

Find answers to common questions about MemoSkin products, sizing, orders, shipping, returns, and more.

1. What makes MemoSkin underwear different?

MemoSkin creates modern underwear that combines everyday comfort with refined design.

Our pieces focus on softness, breathability, lightweight comfort, and a comfortable fit, with thoughtful details that make everyday underwear feel more distinctive.

2. How do I choose the right size?

Please check the size guide on the individual product page before placing your order, as sizing may vary between different styles.

For the most accurate fit, compare your body measurements with the measurements provided in the size chart. If you are between sizes or need help choosing, contact us at info@memoskin.co before ordering.

3. How should I wash and care for my underwear?

Always follow the care label attached to your item.

For delicate, lace, mesh, or satin styles, we recommend:

Hand washing or using a gentle machine cycle
Washing in cold water with similar colors
Placing delicate items in a laundry bag
Using a mild detergent
Air drying away from direct sunlight
Avoiding bleach, tumble drying, ironing, and dry cleaning unless permitted by the care label

Proper care helps preserve the fabric, fit, color, and delicate details.

4. How long does it take to process and ship my order?

Orders are generally processed within 2–3 business days after payment has been successfully completed.

After dispatch, estimated shipping time depends on your destination and the shipping method selected at checkout:

Standard Shipping: Approximately 15–35 business days
Expedited Shipping: Approximately 5–15 business days

Business days do not include Saturdays, Sundays, or public holidays. Delivery estimates are provided for reference and may be affected by customs clearance, holidays, weather, or carrier delays.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and available tracking information.

Tracking details may take several business days to appear after dispatch. Please also check your spam or junk folder if you do not see the email in your inbox.

If you have not received your tracking information after the expected processing period, contact info@memoskin.co and include your order number.

6. Can I change or cancel my order?

If you need to change your shipping address or cancel an order, contact us at info@memoskin.co as soon as possible.

Orders canceled within 24 hours of purchase may qualify for a full refund if they have not entered fulfillment or been shipped.

Cancellation requests made after 24 hours but before shipment may be subject to a 15% cancellation fee. Orders that have already been shipped cannot be canceled.

Address changes cannot be guaranteed once an order has entered processing or has been dispatched.

7. What is your return and exchange policy?

Eligible items may be returned or exchanged within 30 days of delivery.

Items must be unworn, unwashed, undamaged, and returned with all original tags, packaging, hygiene liners, and hygiene seals intact. For hygiene reasons, underwear that has been worn, washed, or returned without its original hygiene protection cannot be accepted.

Clearance items, final sale items, and mystery box items are not eligible for refunds and may only be exchanged, subject to availability.

Any complimentary gifts received with the order must be returned together with the items being returned or exchanged.

Please contact info@memoskin.co before mailing a return. Unauthorized returns may not be accepted. For complete details, please review our Returns & Refunds Policy.