Shipping Policy

Thank you for shopping with MemoSkin. We ship to customers worldwide and aim to make every order clear and easy to track from checkout to delivery.

1. Order Processing

Orders are generally processed within 2–3 business days after payment has been successfully completed.

Processing includes order confirmation, preparation, inspection, packing, and handoff to the shipping carrier.

Business days are Monday through Friday and exclude weekends and public holidays. Processing may take slightly longer during holidays, promotional events, new product launches, or periods of high order volume.

Estimated Delivery Time = Processing Time + Shipping Time

2. Shipping Methods, Fees & Delivery Times

Standard Shipping

Shipping Fee: USD $8.00

Free Standard Shipping: Orders of USD $80 or more qualify for free standard shipping.

The $80 threshold is calculated after discounts and before taxes, where applicable.

Estimated Shipping Time: 15–35 business days after dispatch.

Standard shipments may be handled by USPS, YunExpress, 4PX, or other equivalent logistics partners depending on the destination and service availability.

In some countries, a local postal or delivery partner may complete the final stage of delivery.

Expedited Shipping

Shipping Fee: USD $40.00

Estimated Shipping Time: 5–15 business days after dispatch.

Expedited shipments may be handled by FedEx, DHL, UPS, or other equivalent international express carriers.

Expedited Shipping must be selected at checkout and may not be available for every destination.

Free shipping applies to Standard Shipping only. Expedited Shipping is not included in the free-shipping offer.

3. Estimated Delivery Time

Shipping times begin after your order has been dispatched and do not include processing time.

Delivery timeframes are estimates rather than guaranteed delivery dates. Customs processing, carrier operations, weather, public holidays, peak seasons, and other circumstances outside MemoSkin's control may affect delivery.

4. Shipping Destinations

MemoSkin ships to most countries and regions worldwide.

Shipping availability, available delivery methods, and applicable shipping charges will be shown at checkout based on your delivery address.

Shipping may not be available to certain remote locations, restricted regions, or destinations affected by carrier or customs limitations.

If we are unable to ship an order to your destination, we will contact you as soon as possible.

5. Order Confirmation & Tracking

After placing your order, you will receive an order confirmation email at the email address provided during checkout.

Once your order has been dispatched, we will send a shipping confirmation email with your tracking number and available tracking information.

Tracking may take several business days to display the first update after shipment. This does not necessarily mean that your package has not been dispatched.

Depending on the destination, your parcel may be transferred between international and local delivery partners during transit.

If you have not received a shipping confirmation after the expected processing period, please contact info@memoskin.co.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please check your:

• Full name

• Street address and apartment or unit number

• City, state, or province

• Postal or ZIP code

• Country or region

• Contact phone number

If you notice an error after placing your order, contact info@memoskin.co as soon as possible with your order number and corrected address.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

MemoSkin is not responsible for delays, failed deliveries, or additional charges caused by an incorrect or incomplete address supplied by the customer.

If a parcel is returned because of an incorrect address, failed delivery, refusal, or failure to collect the package, additional shipping charges may apply before reshipment.

7. Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, handling fees, or other charges imposed by the destination country or region.

These charges are determined by local authorities and are the responsibility of the recipient unless otherwise required by applicable law.

Customs charges are not included in the product price or shipping fee unless specifically stated otherwise at checkout.

MemoSkin cannot predict or control customs charges. For additional information, please contact your local customs authority before ordering.

We cannot declare commercial orders as gifts or declare a value lower than the actual purchase value.

If a package is refused because of customs duties or import charges, applicable return shipping costs, customs fees, or carrier charges may be deducted from any eligible refund.

8. Shipping Delays

Occasional delivery delays may occur due to circumstances outside our reasonable control, including:

• Customs inspections

• Carrier disruptions

• Severe weather

• Public holidays or peak shipping periods

• Local postal conditions

• Incorrect or incomplete delivery information

• Strikes, public emergencies, or other unexpected events

MemoSkin will make reasonable efforts to assist with delayed shipments, but delivery dates cannot be guaranteed when delays are caused by carriers, customs authorities, or other external circumstances.

9. Lost or Missing Packages

If your tracking has not updated for an unusually long period or your package has not arrived within the expected delivery timeframe, contact info@memoskin.co.

Please include:

• Your full name

• Order number

• Email address used at checkout

• Tracking number, if available

• A brief description of the issue

Before contacting us, please check the delivery area around your address, confirm your shipping information, ask household members or building staff, and contact the local carrier if appropriate.

MemoSkin may open an investigation with the shipping carrier. Refunds or replacements for packages reported as lost may be arranged after the carrier investigation has been completed and the package has been confirmed as lost.

10. Packages Marked as Delivered

If tracking shows your order as delivered but you cannot locate it, please:

• Check around the delivery location

• Ask household members or neighbors

• Check with reception, building staff, or property management

• Contact the local delivery carrier

MemoSkin is not responsible for packages that the carrier confirms were correctly delivered to the address provided at checkout. However, our customer service team will make reasonable efforts to help review the available tracking information.

11. Damaged Packages or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact info@memoskin.co as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos of the item

• Photos of the external packaging and shipping label, where applicable

Please keep the product, packaging, and shipping label until your request has been reviewed.

For information about returns, exchanges, and refunds, please review our Returns & Refunds Policy.

12. Contact Us

For questions about shipping, tracking, or an existing order, please contact:

Brand: MemoSkin
Email: info@memoskin.co

For order-related inquiries, please include your order number and the email address used at checkout.

MemoSkin
Comfort that looks as good as it feels.